Hi, it’s Andy here, one of the adopters that set up Link Maker. I just wanted to apologise for the snags on the new forum during the first week – although a few are always inevitable, there were more than there should have been and we know this is frustrating.
We think we have fixed most of these now. They included:
- The time and dates on posts were wrong in certain places, making it hard to find what you’re looking for.
- Forum only users (when you have not been verified by an agency) should not have profile pictures, but pictures appeared which caused confusion.
- There were problems with changing your community name.
- There are still problems with the link with Adoption UK’s membership records, which means we are having to link up memberships manually.
Our aim is to make it easier and safer for adopters to have direct access to each other for building both online and offline support networks – with real user profiles and chat functions for verified adopters. This makes things more complicated than the old forum, but we are doing our best to make it simpler.
Given the sensitive and personal information involved, the old, simpler login, which never logged you out, doesn’t meet security requirements. The additional PIN and 2 hours session limit are there to protect your information. We know it’s a pain, and are working to make the navigation between logins more direct and less arduous.
We are also adding a ‘Recent posts’ button very soon – the equivalent of the old ‘posted today’. We know how important this is for regular users.
Finally, thank you for bearing with us. We have been working flat-out to get things to how they should be, and will keep going until they are. Our support team are always on hand (see the help link at the top) for help with issues, and logging things that you think could be better. Link Maker has gone into partnership with Adoption UK so that development is available ongoing, to keep improving and adding to the online facilities. Some changes might seem frustrating and hard to understand at first, but I hope the longer term benefits will become clear soon. And we will keep listening.
Andy