Hi moo, thanks very much for your message. I was amazed I actually could receive a message! However I'm afraid I can't message back as I have not been 'verified' and it looks like I can't be as I am just a grandparent. But many thanks for sending anyway, much appreciated! xx
I thought non members could reply to messages but not send them - is that not possible either?
Hi safia I sent sent you a message.... ( chat)
X moo x
Hi I got the message but don’t seem to be able to reply - do you have a reply button on yours? I’ve only got a chat button - which may be the reply button - but when I click on it it just takes me back to the top and the messages
Safia, I had exactly the same when trying to reply to moo. I *think* it's because you have to be verified in order to be able to 'chat'. Very frustrating...
Only verified members can do any sort of message/chat and only AUK members can start a conversation...which excludes several groups of posters
- prospective adopters who are yet to commit to one agency
- grandparents or other relatives of adopters
- those who no longer have contact with an agency as their children are older (and don't want to contact agencies again for many reasons)
- those whose relationship with their agency has broken down for any reason (so they don't want to alert the agency to their posts on here)
We have asked AUK/LM if there is an alternative way to verify, especially as many of those excluded have been posting for many years, and have lots of experience to offer current adopters, but there has been no response...
When I hit chat button little box appears bottom right hand corner... when I type reply it goes in smaller box as a single sentance...
Can you read if you cant read do let me know & I will try again....
Xx moo xx
Moo, I've had 2 messages from you. I can read but can't reply. My experience is exactly the same as Safia describes. Hopefully the admin will get back to us soon.
Safia,
if you have a chat button then you can reply. Click on the chat button and a chat screen comes up much like a text message. Type your reply in to the text box at the bottom of the chat screen.
I’ve had 2 messages too - do you have to be a member to be verified or just nominate a LA? If so how much detail do you have to give? We adopted a long time ago but have had some contact with second agency - the one we had letterbox through - recently regarding medical info and also life story work through our local LA - so I’m guessing either could verify if it’s just confirming we’re adopters?
Didnt have to re-log in that time - yahoo!
Safia
you don’t need to log in if it’s less than two hours since your last post.
I am sure you will be verified then safia...
Maybe when a mod finally gets around to checking in they will comment & 'put your mind at rest...'
Xx moo xx
Hi all,
Apologies for the late response with this issue, we’ve been looking into the problem. Unfortunately, there are currently some technical issues preventing non-verified users from replying to incoming chat messages. We’ve flagged this issue and will be fixing it asap.
To clarify, all verified adopters can receive and respond to incoming chat messages, but only verified adopters with an Adoption UK membership can start new chats. Non-verified users can only receive and respond to incoming chat messages from moderators.
Kind regards,
The Link Maker Team
Ford - yesterday I had to re-log in and it was only something like ten minutes after my previous post - has only happened once but still.....
Lets try verification now.....
OK I've submitted the request so lets see what happens
And I'm a frog for some reason!
Thanks for your message Moo - I can see it but can't respond to it xx
LM Admins - I presume you are not going to look at alternative ways to verify those who are not able to use an agency verification? You have been very quiet on that...without it I am unable to effectively support those who are currently struggling - and that saddens me as I got great advice on here when I needed it and quite enjoy giving back.
Bonkers!
Hi all. Just to address some of the questions in this and other threads:
- We are reading all of the comments about membership levels and verification process, and will raise with Adoption UK. We can answer some technical questions quickly, but some issues need discussion first.
- Link Maker hasn't taken over Adoption UK - we have a partnership covering online only, and it doesn't affect any other aspect of either organisation.
- Any of the teething problems or missing features (the 'recent posts' button is coming very soon) are not due to more money not being spent. The work involved is being done at no cost to Adoption UK, and Link Maker are using all resources available to get things resolved quickly. We want this to work for as many people as possible and are doing our best - thanks for bearing with us.
Andy
I just don't understand the thinking behind the changes to the forum. It's as if the AUK forum had been added to linkmaker without any notion as to how the AUK boards worked. Could nobody see what a supportive community that was? It stood out a mile in comparison to other forums on adoption.
Right now there are people posting who are obviously in need of support and very few responses posted because of all the hassle of logging in and navigating through the lists. And most frustrating of all, no private message facility for most of us because of the confusion and restrictions on verification.
Is it too much to hope that the admin at Linkmaker will realise that.. Oops..maybe we didn't get this quite right?
Whatever needs to be done, I hope it will happen very soon, before we all get fed up and drift away.
Linkmaker are not auk are they!
They say they are but only auk know the previous online system & very necessary support on offer...
Sorry but I think that is why..... linkmaker is as it says..... matching......Auk are the understanding of post A.O./Placement vital online support for adopters....
Sorry....
X moo xx
Hi Andy,
I can feel the pressure building in your more recent responses. I understand this must be very difficult for you and I think we all need to give you some space to get on with fixing the issues. I think right now, you have clearly identified what needs to be done and my personal opinion is that all the users should avoid repeating what is already known and wait for the changes to happen. Everyone who used the Adoption UK forum in the past has some expectations about the way it worked and I expect the changes look quite stark to many of us but I’m sure that in time as we all get used to it, the forum will begin to flourish again.
Good luck with the technical changes and I look forward to seeing the results.
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