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We took our DLA letter and explained what we felt LOs specific (and relevant to the day)difficulties were. They didn't ask for any further evidence.MMx

Hi, it has been different every time we have been. First time they wanted a letter of diagnosis & said they wouldn't accept a DLA letter, next time they only looked at the DLA letter, last time I forgot all documentation and they just signed us through.However, they seem to have started a new computer based system where they enter your details and it stays on their computer for your next visit (I think), so on this basis, perhaps take all documentation you have and hopefully they will input it all and you won't need it all next time.Also, carer goes free/

Yes, we were told that it went on their computer so no paperwork would be required next time - or for any of the other attractions they run. Think to be safe we'll take it anyway.MMx

Remember also to ask for your free carers pass as you should be entitled to one free adult per disabled child.

Legoland were happy to use the DLA letter for us.Chessington need to see letter that shows the dx.Once you are on their system, you don't need to show paperwork again (at least til the next year).

I took both my DLA letter and a copy of my daughters report from the paediatrician that listed all her diagnoses.

We took the diagnosis report for legoland last year and had no probs. Remember to ask for their 'exit pass' stamps to avoid queuing.

I take a letter from the social worker saying that he has social and emotional problems and would struggle with standing in a queue for any length of time. They say that they want a letter from the doctor but we have never had that.

I took our diagnosis letter as we don't claim DLA, but I think any letter from a paedatrician/CAMHs etc would do- they don't really look at it and they aren't medical professionals, after all.And then my son left them in no doubt of his issues as he outright refused to have a stamp (the exit pass), something which I have never been able to persuade him to do since either!So huge meltdown before we even got in.Good luck x

We did the same a Hilly7 - letter from post adoption social worker explaining that they couldn't queue!We had a lovely day; the kids couldn't understand afterwards when others who'd been were complaining about the length of the queues!

Having recently been again, this year they want to see letter with dx - luckily I had taken mine with us.

We've been to Legoland this week.The previous record on their computer system wasn't sufficient and they weren't interested in the DLA letter. Luckily we'd taken a diagnosis letter with us - thanks for the warning Littlemisscheerful.Also, they were much more strict about the exit pass - and queue jumping was also restricted to 10 rides which was fine for us but a new development.MMx

We're thinking of doing Alton towers this summer. Two of mine have higher rate DLA, one has ASD dx (in writing) and the the other ADHD - again in writing. And I get carers. What will this mean exactly for us getting in? Pay less, queue less? Not done it before

I took my children to Chessington on Thursday to pick up our Merlin Passes (we didn't stay as we went to Mme Tussaud's instead to get pics taken with the One Direction statues, which actually were good and worth it if you have One D fans but they are only there til July I think and they are v popular so there was quite a queue). I thought I would register them for the disabled services while we were there. I had my letters of diagnosis, but these are now years out of date and the man who was serving me was really grumpy about the dates and said he needed something more recent. Well, we got the diagnoses a while back and they are now signed off so not sure how I was supposed to do that. Luckily I have some cards which our local authority issues for other discounts and he accepted that. But I don't know if it's Merlin Group policy to want to see something recent or if he was just being grumpy.

Hi DonWe do Alton Towers a lot. We buy the Merlin annual passes which give you a free Carer's pass for each child receiving DLA. I am not sure if they give you anything off on a one off ticket. I would ask though.once you are inside go to Guest Services and state that your children have an issue with queueing. State the diagnosis and show them a letter if they ask. They prefer a letter within the last year is possible. It does vary enormously according to who happens to be on the desk. Sometimes they ask for nothing, sometimes they um and ah but they have always given us an exit pass. You really do need it if you are going in August. It is likely that a lot of the queues will be over an hour.Hilly

I managed to find something on their website last night. Buried deep. One disabled person plus can get in for around £34 if you prebook on line. DLA letter no longer suffices, has to be a recent dx letter. So we'd have - I think - 4 admissions for the price of 2 and then pay for bigly on top. And then still have to take all the gubbins to guest services.I'm loath to ring them at 10p a minute but need to know what happens to bigly when we queue dodge? And can I get these tickets with tesco?? It's making my brain hurt.

Hi DonEach child with an exit pass can take up to 3 others with them at Alton Towers so you should not have a problem all getting into the ride through the exit.

I went to the London Aquarium with dd once - and we met a friend of hers from school and his mum. Dd and I had Merlin passes and the others didn't. But she showed some form of proof - I think it was the cinema card, which was all she had on her. He got in for a reduced rate and she got in for free.

Don, at Chessington, bear in mind that each child wearing a wrist band has to be sat with someone over 14. (Can Bigly pass for 14?)Makes me laugh that they want to see a dx letter every year. How do they really think that works. Last year they were ASD, and now, they got over it!Interesting what Floss said about Madame Tussauds with DLA. They were great with us (showing our carer passes got us to the front of the queue).But at London Eye, the guy pretty much laughed at me. I had the impression that he thought I was massively taking the mickey!